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Information

Returns&Return Policy

Dear customer,

Thank you for shopping. Your satisfaction is always what we strive for.

If you are not satisfied with the item you received, just contact us via email within 15 days of receiving the package. You can find details on our return and exchange conditions here. Thank you for your attention.

Requirements for return & exchange

Items for sale cannot be changed or returned.

Orders that have already been packed or sent cannot be canceled.

We do not accept returns of unbroken or incorrectly delivered products

You are responsible for the shipping costs that will return your item.

Your return and exchange request can only be submitted within 15 days of the receipt of your original order for quality, size, and color questions.

We recommend using a trackable shipping service and taking out shipping insurance if the item is worth over $ 75.

Exchange request:

Your items are unworn, undamaged, and in a resalable condition.

Items damaged after use cannot be changed or returned.

Return and exchange guidelines

If a product is DOA (damaged upon arrival) or shipped incorrectly, please contact our email support first before returning it. Because it has to be sent back to the exact starting camp for reimbursement or exchange.

Do not send it directly to the address on the packaging. Maybe it's one of the carrier's transit warehouses, and that's not true.

Please note that the returned package must be stamped within 14 calendar days from the date you received the shipping information.

The items must be returned with the original packaging, manuals, all accessories and documents from the manufacturer.

Refunds

Refunds will be processed and checked for OK within 7 to 12 working days of receipt of the items in the warehouse.

Refund Ratio: Refunds do not include shipping costs after shipping.

If it took more than two weeks, please contact us.

Refunds are made using the same payment method used to purchase.

If you return the goods to us, the customer is responsible for the following and we cannot provide a refund.

Loss and damage when transporting the items.

High tariff that is unable to clear customs.

Address errors cannot be received.

Any other uncontrollable situation that cannot be received.

If you have any questions about the refund, please contact us:

Address: RM 1902 EASEY COMM BLDG 253-261 HENNESSY ROAD WANCHAI HK 999077

Call: 425-668-0793

Email: [email protected]

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